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Payment for the rental in Croatia of the selected accommodation unit is split in two parts. The first part is paid in advance when making a reservation of the accommodation unit and the rest is paid on the arrival day of the guests at our agency office or trip.travel partner agency office which is closest to the reserved facility. In some cases, depending on the contract type signed with the house owners, it is necessary to make the payment of the rest of the amount to the agency bank account no later than 30 – 45 days prior to the arrival of the guests. The advance payment amount is 50% of total arrangement price, and the agency will transfer it to the house owner giro account when the payment settles. In exceptional cases (such as short period reservation or reservation made by guests who need a visa to enter Croatia) it is necessary to pay full amount of the arrangement price immediately to confirm the reservation. The guest will be informed about the amounts of the advance and rest of the payment in the pre-invoice. If the guest wants an “R-1” invoice, it must be stated when making a reservation request.
The best way of solving all the possible doubts and questions is by contacting the croatian owner directly. However, we would like to mention that you are not required to contact the owner before going on your vacation in Croatia, it is simply something you can do if necessary.
When the payment is settled (max. 5 working days) to our account or when credit card payment has been authorized we will e-mail you the voucher. The voucher contains all information of the facility owner and the address of the reserved facility, as well as the remaining amount that has to be paid to the facility owner in Croatia by the guest on the day of arrival at the accommodation facility. The voucher must be presented to the facility owner on the day of your arrival. After you pay the rest of the amount, the owner will give you the keys of the reserved accommodation unit. If the remaining amount has to be settled to the agency account, we will e-mail you the voucher when the rest of the amount is credited to our account. The voucher must be presented to the facility owner on the day of your arrival and the owner will give you the keys of the reserved croatian accommodation unit. If the whole amount has been paid at once, we will e-mail you the voucher when the paid amount is settled to our account. The voucher must be presented to the facility owner on the day of your arrival and the owner will give you the keys of the reserved accommodation unit.